Parloa raises 4M EUR to bring an end to the customer service madness

Published on May 13, 2022

Berlin, May 12th 2022 – Parloa, a leading SaaS platform for Conversational AI, today
announced that it raised 4M Euros. Newion, Senovo, Michael Wax and Erik Muttersbach
(co-founders Forto), Nicolas Peters (co-founder Signavio), and other renowned business
angels as well as other founders of unicorn companies invested in this seed round. The
company enables businesses to easily integrate Parloa’s market-leading AI technology
into their customer service to create unique consumer experiences at all relevant
customer service touchpoints, while simultaneously saving companies a significant
amount of time and money. With the funding, Parloa will be able to scale its operations,
enlarge its international footprint and fulfill the existing demand and help companies
worldwide to make their call centers more cost-efficient while enabling them to increase
customer loyalty.

Malte Kosub, co-founder and CEO at Parloa said: “We are on a mission to change the way
businesses communicate with their customers and put an end to the call center madness.
For too long customers were forced to press numbers in a so-called touch-tone menu and
confronted with long waiting times, while agents were obliged to spend 30-40% of their
time doing repetitive tasks like authentications or routings. This lack of efficiency in many
call centers not only results in frustrating customer experiences and unhappy agents,
harming a company’s reputation significantly, but also leads to very high costs for
businesses. With Parloa, we provide a unique AI solution for companies to make their
customer service smarter and more cost-efficient leading to happier and more loyal

Stefan Ostwald, co-founder and CTO & CPO at Parloa adds: “We initially started as an
agency for AI and built Parloa’s technology out of our own cashflow and profits. After
having received huge demand for our software, we decided to make a spin-off and turned
Parloa into a SaaS platform and successfully bootstrapped the company over the course of
the past years into a multi-million business. We are all very proud to welcome such
renowned investors and business angels who support us in our ambition to make
customer communication smarter, more efficient and more fun.”

This is how Parloa works

Parloa’s software combines automated speech recognition and natural language
understanding to enable companies to build automated dialogs for phone, chat, voice
assistants & messenger – all in one place. Today, Parloa’s AI is able to understand the same
amount of words and contexts as a call center agent and allows companies to train the
technology on the company’s specific vocabulary, so the solution becomes better, smarter
and more efficient every single day. Parloa follows a low code and API-first approach and
hence can be seamlessly integrated into any tech stack and used and trained by any
employee – even without any technical background. Companies such as Ergo, SwissLife,
Decathlon, Admiral Direkt, HSE or the German Red Cross already trust Parloa for
automating calls and thereby optimizing customer communication in their contact
centers, saving them on average one minute per customer request.

About Parloa

Parloa is a leading Conversational AI platform for automating omni-channel customer
service. The Berlin-based company that currently employs more than 40 people, was
founded in 2017 by Malte Kosub and Stefan Ostwald with the goal to reimagine the future
of customer communication. Parloa is backed by Senovo, Newion and renowned business
angels, and is one of the close international partners of Microsoft’s Digital Contact Vision.
Further information can be found at:

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